Refund policy

Cancellation Policy:

  • Cancellation Window: You have a 3-hour window from the time of your order to cancel it. For example, if you place an order at 12:00 AM, you must cancel by 3:00 AM by emailing kutejewelry@kutekreationz.com or texting 321-465-4575.

  • After 3 Hours: Once your order is processed, packed, or a shipping label is created, cancellation is no longer possible. No cancellations will be allowed once the label is generated or the item is packed for shipment, even if you contact us later.

  • Example: If an order is placed at 12:00 AM, you must contact us by 3:00 AM to cancel. Any cancellation request after that will not be processed, regardless of the time of contact.

Refund & Return Policy:

  • Store Credit & Replacements:

    • Replacements: You may request a replacement within 2 weeks from the date of purchase. We will only offer one replacement per order. Additional replacements will not be sent for the same order.

    • Store Credit: If you wish to return an item, you can request store credit within 1 week of your order. Please note: we only issue store credit after we receive the returned item. Return postage is the responsibility of the customer.

  • Exchange Policy:

    • If you wish to exchange an item, you will be responsible for the return postage, using the same mailer the item was shipped in. We will cover the shipping costs for the new item.

  • No Full Refunds: As previously noted, we do not offer full refunds. Returns can only be processed for store credit or exchange.

  • Orders Over $70: All orders over $70 require email or text message verification. If verification is not received within 24 hours, the order will be automatically canceled without hesitation. Email kutejewelry@kutekreationz.com as well as texting 321-465-4575

International Orders:

  • Return Policy: Due to high postage costs, international orders cannot be returned unless the customer pays for the return postage. If the return is accepted, store credit will be issued for the returned item (no full refunds allowed).

  • Exchanges: For exchanges, customers are required to cover the cost of the return postage and also the postage for the new item to be shipped.

  • Damaged Items: If your item arrives damaged, you will receive store credit for the damaged item. If your item becomes damaged within 2 weeks of receipt, we will also issue store credit. After the 2-week period, no store credit will be issued for damages, but a discount code may be provided for inconvience